39bet Privacy
Policy
Your personal information is completely secure with us. This policy explains in detail how 39bet collects, uses, and keeps your information safe.
Introduction & Purpose
39bet is a trusted online gaming and betting platform serving Bangladesh. We treat the protection of our users' personal information as our highest priority. This privacy policy explains what types of information 39bet collects, why it is collected, how that information is used and stored, and what rights you have regarding your information.
This policy applies to all of 39bet's services, websites, and mobile platforms. We commit that your personal information will never be disclosed to third parties without authorization.
Our platform uses SSL (Secure Sockets Layer) encryption technology, which ensures full protection of your information during transmission. 39bet's security measures follow internationally recognized fair play standards.
What Information We Collect
2.1 Registration & Account Information
When you create an account at 39bet, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Preferred language and currency
2.2 Identity Verification Information (KYC)
39bet follows an identity verification process to ensure secure transactions and account protection. The following documents may be collected during this process:
- National ID card (NID) or passport copy
- Proof of address document
- Payment method verification details (related to bKash, Nagad, or Rocket accounts)
2.3 Transaction & Financial Information
To ensure the security and transparency of your financial transactions, we collect:
- Deposit and withdrawal history
- Partial details of the payment method used (full account numbers are never stored)
- Bonus claims and wagering history
- Transaction time, amount, and status
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store the following information:
- Play history and statistics
- Bet amounts and results
- Session duration and frequency
- Preferred game categories
2.5 Technical & Device Information
The following information is collected automatically to ensure the proper operation and security of our platform:
- IP address and geographic location (at country level)
- Browser type and version
- Device type and operating system
- Site visit times and page navigation patterns
- Cookie and session-related information
Purpose of Information Use
3.1 Service Delivery & Account Management
39bet primarily uses collected information for the following purposes:
- Creating, managing, and maintaining your account
- Processing deposits and withdrawals (via bKash, Nagad, Rocket)
- Providing bonuses and promotional offers
- Customer support and complaint resolution
- VIP program progress tracking
3.2 Security & Fraud Prevention
To protect your account and financial information, 39bet actively:
- Detects suspicious transactions and login attempts
- Prevents multiple accounts by the same person
- Verifies information in accordance with anti-money laundering (AML) regulations
- Prevents account hacking and unauthorized access
3.3 Ensuring Responsible Gaming
39bet is committed to responsible gaming. By analyzing your gaming behavior, we:
- Identify unusual or high-risk gaming patterns
- Suggest voluntary breaks when needed
- Ensure age verification (for users aged 21 and above only)
- Provide limit-setting features
3.4 Communication & Marketing
With your permission, 39bet may send the following communications:
- Important account notifications and updates
- Promotional offers and bonus information
- Information about new games and features
- Security alerts and account verification messages
You can opt out of marketing communications at any time.
3.5 Platform Development & Analytics
We analyze collected information to continuously improve our service quality:
- To improve user experience and interface
- To identify and resolve technical issues
- To make decisions about adding new games and features
- For server performance and load management
Cookie Policy
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. 39bet uses cookies for the following reasons:
- To keep login sessions active
- To remember your preferences and settings
- To measure platform performance
- For security and fraud prevention
4.2 Types of Cookies
39bet uses three types of cookies:
- Essential cookies: Required for the basic operation of the platform — these cannot be disabled.
- Functional cookies: Store your preferences and settings, such as language selection.
- Analytics cookies: Collect statistics about site usage — you can decline these.
You can manage cookies through your browser settings, but disabling certain cookies may limit the functionality of the platform.
Information Sharing & Disclosure
5.1 Sharing Information with Third Parties
39bet does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Information necessary to process transactions with bKash, Nagad, and Rocket — only to complete transactions.
- Game providers: Minimum necessary information to manage gaming sessions with Pragmatic Play, Evolution Gaming, JILI, Spribe, and other providers.
- Technology partners: For platform maintenance, security, and analytics services — under strict confidentiality agreements.
5.2 Legal Obligations
39bet may be required to disclose information in the following legal circumstances:
- In accordance with court orders or government directives
- At the request of relevant authorities investigating financial crimes
- Under anti-money laundering regulations
- To protect the rights or safety of other users
In such disclosures, 39bet always shares only the minimum information necessary.
5.3 Business Transfers
In the event of a future merger, acquisition, or asset sale, user information may be transferred. In such circumstances, 39bet will notify users in advance and the new entity will be required to maintain the same privacy standards.
Data Retention & Security
6.1 Data Retention Period
39bet retains information for the following periods:
- Active account data: throughout the entire period the account remains active
- Financial transaction records: for the period required by legal obligations
- Closed account data: for the period necessary to fulfill legal obligations after account closure
- Technical logs: up to 365 days
6.2 Security Measures
39bet has implemented the following technical and organizational measures to protect your information:
- 256-bit SSL encryption on all data transmissions
- Password hashing and salting technology
- Two-Factor Authentication (2FA) feature
- Regular security audits and vulnerability testing
- Restricted staff access — only authorized personnel can access information
- Secure and encrypted database servers
6.3 Response to Data Breaches
If a data security breach occurs, 39bet:
- Will immediately notify the affected users
- Will inform them of the nature of the incident, its potential impact, and the steps being taken to address it
- Will apply the necessary security patches and updates
- Will advise affected users to change their passwords
Your Rights
Every user registered at 39bet enjoys the following rights regarding their personal information:
Right to Know
You have the right to receive complete information about what data we have collected about you, why we collected it, and how we are using it.
Right to Correction
If any information in your profile is incorrect or incomplete, you can request that it be corrected. This can be done through Account Settings or via our support team.
Right to Deletion
Under certain circumstances, you can request that your personal data be deleted. However, data required to meet legal obligations may be retained.
Right to Object to Processing
You can object to the use of your data for marketing communications or analytical purposes, and you can opt out at any time.
Right to Data Portability
You can request a copy of your own data in a structured, commonly usable format.
Right to Close Your Account
You can request to close your 39bet account at any time. Even after the account is closed, certain data will be retained as required by law.
Protection of Minors
39bet strictly prevents minors from gambling. Our services are intended only for those aged 21 and above. We do not intentionally collect any information from persons under the age of 21.
If we find evidence that a minor has created an account, we will immediately suspend that account and delete all collected data.
A note to parents — please be vigilant to ensure your children cannot access platforms like 39bet. If you have any concerns, contact our support team.
International Transfer of Data
39bet works with international technology partners to provide gaming services. As part of this process, some of your data may be transferred to servers located outside Bangladesh.
For any such international transfer, 39bet ensures that:
- The recipient organization provides equivalent privacy protections
- Appropriate contractual arrangements are in place for the transfer of data
- Only the minimum necessary data is transferred
- Secure transmission is ensured through SSL encryption
Policy Changes and Updates
39bet may update this privacy policy from time to time. Amendments may be made due to service improvements, new legal requirements, or business changes.
For any significant changes, 39bet will:
- Send a notification of the changes to your registered email
- Display a clear notice on the platform
- Clearly state the effective date of the changes
If you continue to use the service after the updated policy is published, you will be considered to have accepted the revised policy. If you do not agree to the new terms, you may request to close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the 39bet support team:
- Live Chat: Available 24/7 — instant support in Bengali and English
- Email: [email protected]
We are always ready to assist with questions related to responsible gaming and privacy. Protecting your data is our top priority.